Q: Are you licensed?
A: In Arizona, anyone representing another person in a real estate transaction
must be licensed (with some exceptions for onsite apartment managers.) Your
next door neighbor or cousin can’t legally manage your property, show it to
prospects, arrange repairs, collect money, etc. without a real estate license
and proper authorizations from you.
Management Masters, Inc. and our agents are fully licensed.
Q: Can I reach you after hours?
A: We do offer 24 hour contact for tenants with emergency maintenance issues.
If not an emergency, we prefer owners and tenants send an email or leave a phone
message after hours, since this will allow the staff to be prepared to answer
the questions when they return the call.
Q: Can you put the money directly into my account?
A: Owner proceeds will be deposited directly into the specified account,
unless an owner prefers a check mailed to them. We close our accounting
month on the 20th, and then prepare the monthly statements and issue the
proceeds deposits for the owners.
Q: Do I get to see the lease or sign it?
A: Management Masters, Inc. has a full-service management package to take
the day-to-day details off of the property owner. The property management
agreement authorizes the broker to sign on behalf of the owner, collect and
disburse funds, deal with the TPT tax authority and other state regulations,
and arrange maintenance. A copy of the signed lease is sent to the owner for
Q: Do you sell real estate too?
A: We focus on property management and our clients’ needs.
Q: How is rent collection handled?
A: Rent is due on the first. Tenants have a choice to pay online, have
their bank send a check, or mail a check to our office.
Q: How long of a lease do you sign?
A: The normal lease period is one year. Any request from a prospective
tenant for a shorter or longer period will be discussed with the owner
to verify that this is acceptable and does not interfere with the owner’s
plans for the property.
Q: How much security deposit do you charge the tenant?
A: Arizona state law limits the maximum security deposits that can be required.
Our office policy, for well-qualified tenants, is to charge a bit less than
the monthly rent. This avoids arguments with the tenants during their
last month where they expect the security deposit to be their last month’s rent.
We want to have a full deposit available to return to them, if they have earned it back!
Q: How soon can you start managing my property?
A: Once we have received the signed property management agreement and
other paperwork from an owner, we can start immediately.
Q: What type of properties do you manage?
A: Management Masters, Inc. focuses on single family homes,
townhouses, patio homes and condos.
Q: What type of reports do I get and how often?
A: We provide monthly reports to owners. The standard is a Cash Flow layout,
but we can provide a different style upon request. Copies of invoices for
maintenance are included, plus information on pending maintenance that
is not yet completed and invoiced.
Q: Who holds the tenant security deposit?
A: Management Masters, Inc. maintains a Trust Account to handle funds that
belong to the tenant and the property owner. Tenant security deposits
are held in this account.
Q: Do we accept Section 8?
A: In Arizona (unlike some other states), there is no requirement to participate
in the various housing assistance programs. Our office is not set up to handle
the extra paperwork and time required for these programs.
We keep it simple - one flat rate monthly fee for management, and a leasing
fee to cover the commissions, marketing and paperwork for a new tenant. No
end of year fees, set up fees, tax processing fees, renewal fees, or
maintenance invoice mark-ups.